Cancelling
You can cancel any order before it is dispatched for a full refund. Once a project kit has been assembled to order, cancellation is at our discretion.
Returns
A component that is faulty on arrival can be returned within seven days of delivery for a replacement or a refund. It must come back with everything it was supplied with.
We cannot take back a part that has been soldered, modified or damaged by incorrect supply voltage.
Project documents
The synopsis and report are supplied as files and cannot be returned once downloaded.
How a refund reaches you
Refunds go back to the method you paid with, within seven to ten working days of us approving the return.
Last updated 21 October 2026. Questions about this policy go to info@fluxprime.com.