Warranty Policy

We serve Software, Electronics & Mechanical Products. Please find warranty conditions for each type given below:

Electronics Projects Warranty:


All our electronics-based projects are output tested and free from Defect. In case if any defects are found in the project, we will at our option, repair or replace the products purchased.


Any defects or issues in electronics projects are to be reported to us within 5 days of delivery. Our liability under this warranty is subject to us being satisfied that the material is faulty due to poor quality material or workmanship. We will not be responsible for any damage caused by incorrectly connecting or improper use of the material. Also, we will not be liable for any damage caused to project due to connecting third party devices to our project without our concern. All our projects are quality tested before get delivered.


Electronics Project Kit Issues Support:


Our project kits are tested multiple times before dispatch and are shipped with the best packaging standards, if in case any working issue is reported by user, all such project kit issues must be reported to Flux Prime Ltd.  within 5 days of product delivery receipt. Any project kit issues reported after 5 days is not eligible for the Circuit Issue Solving Process described below:

 

Circuit Issue Solving Process:

  1. Client needs to install skype (a free video calling tool) or Anydesk in his PC with web cam support.

  2. Client needs to report the issues to us through video calling us.

  3. All issues are solved through this process by our technical support team. If still the issues persist in extreme cases, the below mentioned procedure is to be followed.

  4. Client needs to send us the main circuit system to our office.

  5. We first verify the system microcontroller has not been tampered or replaced after we sent it. (Please find our system verification process details below)

  6. If system passes verification test, we check the system working and if any issues are found we correct the issues and send you the working circuit system and Flux Prime Ltd.  bears the cost of sending the circuit back to the client.

  7. If the system/microcontroller/circuit is found to be tinted Flux Prime Ltd.  is not liable for any changes in the circuit and the client needs to bear the shipping charges of sending as well as receiving the system.

 

System Verification Process:

  1. All microcontrollers programmed by us have a unique verification code written in it.

  2. Our microcontrollers return a verification code when mounted on our master slave circuit board.

  3. This allows us to verify if the microcontroller is our programmed microcontroller or re programmed or some other replaced microcontroller for verification.

 

Mechanical Projects Warranty:
All our mechanical based projects are output tested and free from defects. In case if any defects are found in the project, we will at our option, repair or replace the products parts purchased. Client needs to install skype (a free video calling tool) in his PC with web cam support to get our technical support through video calling. Any defects or issues in mechanical kits are to be reported to us within 5 days of delivery. Our liability under this warranty is subject to us being satisfied that the material is faulty due to poor quality material or workmanship. We will not be responsible for any damage caused by incorrectly connecting or improper use of the project. Also, we will not be liable for any damage caused to project due to connecting third party devices/equipment to our project without our concern. All our kits are quality tested before get delivered.